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Job Details

Job Details
Job Position   : Sr. Executive CRM / Asst. Manager CRM
Functional Area   : Customer Service / Operation
Number of Position   : 3
Job Posted On   : 16, May 2017
Location   : Gurugram, Haryana
Experience   : 3
Job Details   :

Candidate should have excellent command over English language (Verbal & Written), Should have minimum 3 years of experience into customer care services ( Front End customer interactions and preferably Real Estate) Identifying & fulfilling day to day operational requirements for the team, Handling walk-in customers and ensure 100% complete customer satisfaction. Identify opportunities for process correction / improvements, handling escalated queries of clients, Validation of daily, weekly and monthly reports sent to the respective HOD's, Supervising that all the client's queries, requests and complaints are resolved in timely manner.

" placeholder="Enter brief description about Job">Candidate should have excellent command over English language (Verbal & Written), Should have minimum 3 years of experience into customer care services ( Front End customer interactions and preferably Real Estate) Identifying & fulfilling day to day operational requirements for the team, Handling walk-in customers and ensure 100% complete customer satisfaction. Identify opportunities for process correction / improvements, handling escalated queries of clients, Validation of daily, weekly and monthly reports sent to the respective HOD's, Supervising that all the client's queries, requests and complaints are resolved in timely manner.

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Candidate should have excellent command over English language (Verbal & Written), Should have minimum 3 years of experience into customer care services ( Front End customer interactions and preferably Real Estate) Identifying & fulfilling day to day operational requirements for the team, Handling walk-in customers and ensure 100% complete customer satisfaction. Identify opportunities for process correction / improvements, handling escalated queries of clients, Validation of daily, weekly and monthly reports sent to the respective HOD's, Supervising that all the client's queries, requests and complaints are resolved in timely manner.

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